Returns, Refunds and Cancellation Policy

There is no universal return period. The item-specific policy shown and accepted for each order controls, subject to rights that cannot legally be waived.

1. Preserved item terms

Orbmare records the item’s return window, cancellation deadline, final-sale status, return-shipping payer, restocking fee, damage-report deadline, supplier conditions, and policy version at checkout. Those terms will not be changed retroactively.

2. Cancellation

Contact [SUPPORT_EMAIL] promptly. Sourced-after-order items may become non-cancellable once supplier purchasing begins. If Orbmare has not accepted the order or cannot source it, any captured amount will be handled under the applicable refund process.

3. Ordinary returns

Eligibility depends on the product page and accepted order. Do not ship an item without return instructions. The return location is [RETURN_ADDRESS_OR_PROCESS]. Items may need to be unused, complete, and in original packaging when those conditions were disclosed before purchase.

4. Damage, loss, or wrong item

Customers should provide the order number, description, and reasonably necessary photos. For an incorrect, damaged, or confirmed lost order, Orbmare will provide the applicable replacement, refund, or other lawful remedy after review.

5. Refund timing

Orbmare may coordinate with the supplier or carrier when reviewing a claim, but this does not limit any non-waivable rights available to the customer. Supplier reimbursement is not an unlimited basis to delay a refund legally owed by Orbmare. Bank and card-network posting times may apply after a refund is submitted.

6. Final sale

Final-sale status must be clearly shown before payment. Final sale does not remove remedies for wrong, damaged, misdescribed, unsafe, or otherwise legally protected transactions.