Purchasing Service Agreement

This draft describes the intended sourcing workflow. The legal agency relationship, seller identity, fund flow, and importer allocation require attorney review before use.

1. Customer instruction

By submitting an eligible request, the customer asks Orbmare to evaluate and, after acceptance, coordinate the purchase of the identified item from a third-party supplier. Orbmare may use an approved purchasing or logistics partner.

2. Independent suppliers

Third-party suppliers manufacture or supply the products and control their own availability and source information. Orbmare is responsible for its own sourcing representations, customer support, and obligations that cannot legally be excluded.

3. Request, payment, and acceptance

Payment authorization or capture does not by itself confirm supplier availability or order acceptance. Orbmare accepts the order only through an explicit acceptance or purchasing confirmation. Before that confirmation, the order status may show availability checking. If sourcing fails after capture, Orbmare will initiate the applicable refund without treating an indefinite supplier delay as a waiver of customer rights.

4. Purchasing begins and cancellation

The item page and checkout preserve the cancellation deadline accepted for the order. Unless a more specific term is shown, the current draft deadline is before Orbmare begins purchasing from the supplier. Once purchasing begins, cancellation may no longer be available for order-specific sourcing, subject to applicable non-waivable rights.

5. Price and fees

Orbmare may earn a product-price margin, membership fee, or disclosed logistics or service fee. Checkout identifies whether a separately charged service fee applies. Duties and import charges may be separate.

6. Substitutions

Orbmare will not knowingly substitute a materially different item without customer confirmation. A supplier’s change in appearance, specification, availability, or price may lead to a new confirmation request or cancellation.

7. Import and delivery

The intended first-stage service is United States delivery, with the customer usually acting as importer where applicable. [LEGAL REVIEW REQUIRED] The importer and customs structure must be validated for each shipping lane.

8. Claims

Customers should contact [SUPPORT_EMAIL] with the order number, issue description, and reasonably necessary evidence. Orbmare may coordinate with suppliers and carriers, but this does not limit non-waivable customer rights.